Job Description


Executive Customer Service


Royal Lagoon, Bhubaneshwar

Reporting To

Manager Sales

Objective of the position

Facilitate customers with all services required to take possession of the flat and Move into their apartment

Person Specification

Person Specification: Male/ Female candidates

Qualification: Graduate any


Work Experience Desirable

Work Experience

Essential: 3-4 years of similar experience in customer service, coordination in real estate or services like banking/ insurances.

Technical / Soft Skills required

  • *Excellent Communication skills – written as well as verbal

  • *Coordination and handling documents

  • *Time Management skills


25-30 yrs

Key Results Areas

  • Act as a single point of contact for the customers for all formalities required to take possession, hand over and finally moving into their apartment
  • Coordinate with all internal departments like sales, projects and facilities as well as customer.
  • Physical inspection of the apartment pre and post possession.
  • Maintain check list/ snag list for follow up on the pending activities.
  • Handle customer complaints pre and post possession and facilitate follow up actions
  • Collection and analysis of data for understanding market competition